Returns & Refunds Policy

RETURNS & REFUNDS POLICY

At Lumeurias, we are committed to providing high-quality products and exceptional service. While we hope you’re always satisfied with your purchase, we understand there may be times when a return is necessary. Please review the policy below for more information.

  • Returns must be initiated within 7 days of receiving your order to be eligible for a refund.
  • Products must be returned in their original, unopened, and unused condition.
  • Original shipping costs are non-refundable.
  • You will be responsible for return shipping costs, unless the item received was damaged or incorrect.
  • Refunds will be issued to the original form of payment used at the time of purchase.
  • Please allow 1–2 weeks for us to process your return once received, and up to 2 billing cycles for the credit to appear on your statement.
  • We do not accept C.O.D. deliveries or returns of empty containers.
  • Only items purchased from www.lumeurias.com.au are eligible for return or exchange.

To Begin a Return:
Please contact us at lumeurias@gmail.com to initiate the return process and receive further instructions.

 

EXCHANGE POLICY

We’re happy to offer exchanges for merchandise that is defective, damaged, or unused. Please note the following:

  • Exchanges must be requested within 7 days of your original purchase.
  • Only items purchased on www.lumeurias.com.au are eligible for exchange.
  • A receipt or proof of purchase is required.
  • If there is a price difference in the exchanged item(s), a customer service representative may contact you to arrange payment.
  • Return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
  • Empty containers cannot be accepted for exchange.

To Begin an Exchange:
Please email lumeurias@gmail.com with your request, including order details and the reason for the exchange.


DAMAGED PRODUCTS POLICY
If you receive an item that is broken or damaged, you may contact customer service at lumeurias@gmail.com within 7 days for a replacement. Items will not be replaced after 7 days.